Q: What types of furniture, artwork, and stones do you offer?
- A: We offer a wide range of high-quality products including handmade furniture, contemporary and classic artwork from emerging and established artists, and a diverse selection of authentic stones perfect for landscaping, interior design, or architectural projects.
Q: Can I view products in a physical store or showroom?
- A: Yes, customers can visit our showroom to view our collections. We also offer virtual tours and 3D configurators on our website for those who prefer to browse our collections online.
Q: How do I know if an item is in stock?
- A: Stock information is updated regularly on our website.
Q: How do I place an order?
- A: Orders can be placed directly through our website, or by visiting our showroom. Our team is available to assist you with the ordering process and answer any questions you may have.
Q: What payment methods do you accept?
- A: We accept various payment methods, including credit/debit cards, bank transfers, and cryptocurrencies. All transactions are securely processed.
Q: Do you offer international shipping?
- A: Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please visit our shipping information page or contact us directly for detailed information.
Q: What is your return policy?
- A: We offer a 30-day return policy for undamaged products. Custom-made items and artwork may have specific return conditions. Please refer to our return policy page for detailed information.
Q: How do I request a return or exchange?
- A: To request a return or exchange, please contact our customer service team with your order number and reason for return. We will guide you through the process and provide you with the necessary return shipping information.
Q: How should I care for my furniture to ensure its longevity?
- A: Care instructions vary depending on the material and finish of the product. We provide specific care instructions with each purchase. General tips include regular dusting, avoiding direct sunlight, and promptly cleaning spills.
Q: Can you provide advice on how to display artwork or incorporate stones into my design?
- A: Absolutely! Our design consultants are available to offer personalized advice on displaying artwork and incorporating stones into your space. Contact us to schedule a consultation.
Q: How can I get in touch if my question isn't answered here?
- A: Our customer service team is happy to help with any additional questions. Contact us via [email, phone, live chat] for assistance.